Monday, August 24, 2009

Read Your Wedding Order!

I cannot emphasize this enough - Read your wedding order! From beginning to end. Boring bits and all. Even the stuff you've read before. A flower order is very detailed with all kinds of little bits and pieces going all over the place. I envy the cake person who only has one cake and one stop to make! Our average wedding has 45 - 60 elements with three delivery locations. That's a lot to keep track of.

We have had a few wedding problems recently which would have been avoided, had the clients thoroughly read their wedding orders. Here are a few recent examples.

  • Addresses: The address to one bride's house was short one number which made for a really stressful delivery. It was especially stressful since it was one of those country roads that has a cockamamie number system, making it even more unclear where the house was. Was it a typo by me or the bride? Will it matter on your wedding day? What matters is that the flowers get to the right location!

  • Directions: If you can't be bothered to give us directions for delivery as spelled out in the contract and we have to rely on Mapquest, don't be shocked if your flowers don't arrive in a timely way. Mapquest had the church on the wrong side of a divided highway which ate up precious time. We got there in plenty of time, but we were lucky.

  • Items delivered: Your wedding order should list where each flower item is being delivered. After a recent delivery to the hotel with the bride's, maids', and bride's parents' flowers, a call was received at the church asking for the grandparents' flowers. The order clearly spelled out that the grandparents were to get their flowers at the church and with a tight delivery schedule, there was no way to get back to the hotel in time.

  • Wedding party: OK, we only know what you tell us as far as who is in the wedding party. I do prompt people during the consultation to try to cover every possible boutonniere and corsage, but if you don't tell me about your brother who is not a groomsman but will need a flower any how, I won't know. Fortunately there were a couple spare blossoms that we whipped into a boutonniere, but he didn't match the other men in the wedding party.

  • Quantities: We need that table count 2 weeks in advance. If you have overestimated the number of tables and I don't hear differently, you might find yourself owning a few more centerpieces than you actually need. If you have underestimated and wait too long to tell us, we may or may not be able to get additional flowers.

If this sounds a bit cranky, it's because we want to do a good job and being hampered by poor, incorrect, or missing information is just darn frustrating. Sure we were able to whip up a boutonniere, but it didn't match and it makes our company look bad if something is incorrect. Your guests don't know where the error lies and it would be natural to assume it was with the vendor. We pride ourselves on getting it right.

Trust me, there are plenty of curve balls and we try to anticipate as many of them as possible, but there are unecessary ones which could be prevented by a thorough reading of the wedding order.

So, READ, REVIEW, READ AGAIN!

Thanks for reading!

12 comments:

Flowerdiva said...

Well put, sprout, as usual!

Paulie's Point of View said...

these are all reasons why I have refrained from getting married Sprout:>)I live at 224 1/2 Chandler and I have always been worried that the flowers would get delivered to 224 Chandler!

Angela Kusek-Schubert said...

Amen sister!

Sprout said...

Paulie - When you get married, I will be sure to leave your flowers with your wonderful neighbors at #224!!

;-)

Brad said...

CAN I GET AN AMEN !! :)

Bree said...

Amen!*snapping my fingers in the air*

Thank you for posting this :)

Michelle May said...

Cathy, Laying it down. I think that goes for any personal service provider. Details, baby details, make a big difference. {There must be an app for that ;)}

Diana said...

http://boards.weddingbee.com/topic/vendor-complaining-about-me-in-their-blog

Sheri said...

This post could have been written in a more tactful manner. Why diss your previous clients instead of just writing a general recommendation?

Bride2BAyres said...

While I completely understand that there may be times that you are frustrated the fact of the matter is your clients - especially brides - are not only dealing with you but a ton of other vendors as well. The reason we hire professionals is because we KNOW that we need help with the details.
Past that, the tone of this entry is horrible. You come across as mean, nasty, rude and unprofessional. I would never work with a vendor that would post in this manner. You need to take into account that your future clients are gathering information from multiple sources - and the internet is one of the prime ways we gather details. You may want to take a moment and reflect on the tone of your posts before you hit post.

AMC110199 said...

http://boards.weddingbee.com/topic/vendor-complaining-about-me-in-their-blog

Sprout - I think you could've written this a little better and made up examples to prove your point. I had issues with my own florist and would be pretty pissed if she aired what happened, even without saying names.

Katie said...

I have to agree with the comments above. I suppose I can cross another potential vendor off of my list. Super unprofessional, especially on a public website, to blame PAYING CLIENTS for oversights that could have very well been caused by you.

Perhaps if you're having so many problems, you need to have a better ordering system.

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